Product Manual - user_manual_shades.pdf

We know how important it is for your order to arrive smoothly and on time. Our team processes new orders within 2 business days and prepares them for dispatch. Deliveries take place Monday to Friday during business hours.

Estimated Standard Delivery times after courier pickup:

• 3–5 business days – Melbourne, Sydney, Brisbane
• 3–7 business days – Adelaide, Gold Coast, Wollongong, Newcastle
• 3–5 business days – Perth (stock from WA)
• 5–10 business days – Perth (stock from East Coast)
• 7–14 business days – Other regions

Delivery timeframes are estimates only and depend on carrier availability and workload. Please allow up to 5 extra business days during busier periods.

Couriers are instructed to call prior to delivery. They will call when possible. We work with trusted partners like TNT, StarTrack, Cope Sensitive Freight, AirRoad and others.

Important:

• Deliveries are kerbside unless arranged prior
• Inspect items on arrival and reject visibly damaged goods
• Report transit damage within 24 hours
• Keep all packaging for one week for returns or warranty claims
  
  

Check Dimensions!

Before ordering: Always check product dimensions, access points and ventilation clearances.

If a product cannot fit through doorways, halls, lifts or the intended space on arrival, this remains the customer’s responsibility and is handled under our Change of Mind policy.

Measuring in advance avoids delays, extra delivery fees or unnecessary returns.

Multiple Parcels & Tracking Numbers

Orders containing multiple products from multiple brands may be shipped in separate parcels via different carriers and may arrive separately depending on carrier routing.

Tracking numbers may not all appear on your order page due to system limitations. If you need all tracking details, simply reply to your order email and we’ll send them within 1–2 business days.

We will help monitor progress and ensure everything arrives safely.

Free Delivery Promotions

Free delivery promotions are available from time to time on selected products and to selected suburbs — typically Melbourne, Sydney and Brisbane metro.

Outer metro areas and Perth may qualify when stock is local to those regions.

Use the Delivery Estimator on each product page to check eligibility for your suburb. If you call us, we’ll confirm it using the same tool before finalising your order.

Standard Delivery (Kerbside)

• Dropped at door, loading bay or storefront
• Completed by a single driver
• No set date or time window
• Someone must be available to sign
• Redelivery fees apply if missed

Need inside delivery or old appliance removal? Please request a Premium Delivery quote.

Premium Delivery (In-Store)

• Delivered inside by a two-person team
• Includes final positioning
• Optional: packaging removal, disposal of old units, scheduled times
• Special quote required for stairs, centres or heavy lifts

Request a quote before ordering to confirm feasibility and pricing.

Installation & Removal

For gas, refrigeration or electrical setup, our installation partners can assist — submit the Installation Form.

Old units must be disconnected and drained prior to removal to avoid extra fees.

Delivery & Collection Options

We deliver Australia-wide and can arrange international freight on request.

Collection is by appointment only and may take 1–2 business days to arrange depending on brand and location.

Please wait for warehouse confirmation before arriving. Damage during self-transport is not covered under warranty.

Manufacturer's Warranty 12 Months

Experiencing an issue with this product?

If your product is faulty or damaged, please complete this form and we will forward your request to the manufacturer's service department right away
 

Ordered the wrong product or changed your mind?

Our priority is our customers however we have to respect our suppliers' strict returns policies. We live in a world of high volumes and slim margins to keep prices down. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.

If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return.

Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees.

If you have any questions about the product or want to confirm any details at all, please contact us before ordering.

We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.

For more information, please see our Returns Information