International Orders

We’re happy to accommodate international orders and can ship products almost anywhere in the world—just keep in mind it’s often more cost‑effective to source equivalent equipment locally. Accordingly, we do not ship to Europe or the USA.

Over the years we’ve successfully delivered to neighbouring countries and remote locations, including:

  • Pacific Islands (Fiji, Vanuatu, Solomon Islands, etc.)

  • Southeast Asia (Indonesia, Malaysia, Philippines, Thailand, Vietnam, etc.)

  • Tiny island nations and territories

  • Rural and outback regions of Australia

  • New Zealand

Pricing & GST

  • No GST on export: We do not charge GST on international orders, provided we receive valid proof of export.

  • Freight to forwarder: The delivery charge for shipping your equipment to the nominated freight forwarder’s Australian address includes GST and cannot be waived.

Our International Dispatch Process

  1. Direct Contact Details

    • Provide your full name, delivery address, phone number and email.

    • Orders placed via eBay or other marketplaces cannot be processed.

  2. Freight Forwarder Information

    • Nominate a local forwarding agent who handles your international freight.

    • Supply their company name, contact person and Australian facility address.

  3. Shipment to Forwarder

    • We pack and dispatch your order to your forwarder’s Australian warehouse.

  4. Export Documentation

    • Your forwarder returns an export certificate to us, confirming the goods have left Australia.

  5. Final Delivery

    • The forwarder arranges international shipping and delivers directly to you.

  6. Warranty Notice

    • Manufacturer warranties are only valid within Australia. We will explain this verbally before proceeding.

Questions? Reach out to our friendly team at sales@restaurantequipmentonline.com.au or call us on 1300 35 25 45.