Spare Parts Request

We’re sorry you are experiencing issues with your equipment. To make sure you receive the correct part the first time and avoid unnecessary delays, please follow these steps:

  1. Complete the form below with as much detail as possible. This form is essential — it allows us to forward your request directly to the manufacturer’s spare parts team.

  2. Within one business day, our Spare Parts team will submit your request to the supplier.

  3. After that, all updates will come directly from the manufacturer once your request is processed.

  4. In some cases, parts may need to be ordered from overseas. If this applies to your request, it’s best to discuss timeframes and availability directly with the manufacturer, as they manage the process.

  5. Once your part is dispatched, the manufacturer will send you the tracking details directly. From that point, you can monitor delivery with the courier.

⚠️ Important: After your request is submitted, there’s no need to contact us for tracking. We will only direct you back to the manufacturer, as they manage the dispatch process and issue tracking numbers.