Delivery Information

  • We deliver Monday to Friday, during regular business hours.
    After your order has been shipped from our suppliers warehouses,
    delivery times are approximately:
    3-5 business days for metro Melbourne, Sydney and Brisbane
    3-7 business days for Adelaide, Gold Coast, Wollongong and Newcastle
    5-10 business days for Perth
    7-14 business days for all other regions
    Delivery dates are not guaranteed and subject to courier availability. Please allow for up to 5 additional business days. More information
  • Standard deliveries are Kerbside Drop-off (Door-to-Door) only (not delivered inside your premises)
    - Standard deliveries do not allow delivery date/time reservations
    - Please Read our Delivery Information page for more details and common delivery FAQ's
    - If you require In-Store Delivery, removal of old appliances, removal of packaging or a specific delivery day/time,
    please complete this form so that we can arrange your delivery with a private courier.
  • Once you’ve completed your purchase, our system will process your order and send you an email to confirm we have received your information. In the unlikely event that we have to change anything about your order, we'll be in touch asap.
  • Your tracking number will be sent a couple days after your order has been processed and you will be able to self-monitor your delivery on the courier's website. If you need any assistance, you can always call or email us for support

    We request all couriers to call you the day before delivery to arrange an approximate delivery window. We use private couriers for all deliveries including TNT, StarTrack, Cope Sensitive Freight, AirRoad and others, depending on the items and your location.
  • If you require removal of old appliances, setup or connection of fridges, dishwashers, combi ovens, gas equipment or even grease traps, we have service partners who offer installation services. For a quick quote, please complete the Appliance Installation Form For more info please visit our delivery information page.