Before ordering: Always check product dimensions, access points and ventilation clearances.

If a product cannot fit through doorways, halls, lifts or the intended space on arrival, this remains the customer’s responsibility and is handled under our Change of Mind policy.

Measuring in advance avoids delays, extra delivery fees or unnecessary returns.

Orders containing multiple products from multiple brands may be shipped in separate parcels via different carriers and may arrive separately depending on carrier routing.

Tracking numbers may not all appear on your order page due to system limitations. If you need all tracking details, simply reply to your order email and we’ll send them within 1–2 business days.

We will help monitor progress and ensure everything arrives safely.

Free delivery promotions are available from time to time on selected products and to selected suburbs — typically Melbourne, Sydney and Brisbane metro.

Outer metro areas and Perth may qualify when stock is local to those regions.

Use the Delivery Estimator on each product page to check eligibility for your suburb. If you call us, we’ll confirm it using the same tool before finalising your order.

• Dropped at door, loading bay or storefront
• Completed by a single driver
• No set date or time window
• Someone must be available to sign
• Redelivery fees apply if missed

Need inside delivery or old appliance removal? Please request a Premium Delivery quote.

• Delivered inside by a two-person team
• Includes final positioning
• Optional: packaging removal, disposal of old units, scheduled times
• Special quote required for stairs, centres or heavy lifts

Request a quote before ordering to confirm feasibility and pricing.

For gas, refrigeration or electrical setup, our installation partners can assist — submit the Installation Form.

Old units must be disconnected and drained prior to removal to avoid extra fees.

We deliver Australia-wide and can arrange international freight on request.

Collection is by appointment only and may take 1–2 business days to arrange depending on brand and location.

Please wait for warehouse confirmation before arriving. Damage during self-transport is not covered under warranty.