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The RG-250 diwash is a high volume vegetable preparation machine with more than 50 different cuts. Slice, crimp, julienne, shred/grate, dice & potato chip – 1,000 portions/day, 10kg/minute.
The “RG-250 diwash” has all the same great features of the RG-250 with the added benefit that all removable parts in contact with food are dishwasher safe. This makes it ideal for use in nursing homes, aged care centres and hospitals, or other settings where dishwasher sanitization is required.
The removable machine parts are treated with a patented coating, preserving the components from damage caused by harsh dishwasher chemicals and allowing them to be safely cleaned.
Type of preparation
Slices, dices, grates, shreds, cuts julienne and crimping slices. Processes vegetables, fruit, dry bread, cheese, nuts, mushrooms, etc.
Users
Restaurants, shop kitchens, diet kitchens, retirement homes, hospitals, schools, fast food outlets, catering, day care centres, pizzerias, ships, central kitchens, institution kitchens, etc.
Ergonomics in all stages
The leaning design means that the feed cylinder is always positioned at the right angle – the machine is easy to top up. Furthermore, the ergo loop handles provides easy leveraged feeding reducing manual power required to operate the machine and allowing you to work with both your left and right hands. We recommend the vertically adjustable Hallde machine table to ensure you always work at the right height when using the machine.
Safe and quick top ups
Thanks to the automatic start and stop function, the machine stops as soon as the pusher plate is swung aside. When it is swung back the machine restarts and you can continue working. The RG-250 diwash also has a full moon cylinder that can hold larger quantities and whole products. These features provide a real advantage, particularly when larger volumes are involved.
Double safety against unprotected cutting tools
If the feed cylinder is removed the power is cut. Thanks to this double security there is no risk of the machine starting with an unprotected cutting tool.
Developed for the best hygiene
The RG-250 diwash is manufactured solely from hygiene certified material. All removable parts in contact with food are dishwasher safe. The machine is also designed with even surfaces, rounded edges and without recesses to avoid food residue accumulation.
Easy cleaning
For quick cleaning, all loose parts are simple to remove for easy rinsing of the machine. The pusher plate and feed cylinder are removable and can be cleaned under running water. All removable parts in contact with food are dishwasher safe.
Only the best material
Machine base, feed cylinder and pusher plate are all made of robust metal. Only top quality stainless steel is used to manufacture the cutting tool knife blades.
Easy to move
Given the output of product, the machine is relatively small ensuring that it doesn’t take up a lot of space in the kitchen. Also, the generous sized handle on the back aides ease of movement around the kitchen.
Highest possible reliability
The powerful motor has a high starting and running torque and powers the direct-driven cutting tool. There are no belts or intermediate connections, rather, the power from the motor goes via a maintenance free gear drive. This makes the RG-250 diwash an exceptionally reliable machine – irrespective of the products you are preparing.
Cutting tools with complete register
The wide range of cutting tools means the RG-250 diwash can handle every conceivable task. The RG-250 diwash slices, dices, shreds, grates, cuts juliennes and crimping slices – everything from firm to soft products. As the knife blades and grating plates are replaceable, there is no need to buy new cutting tools when the blades wear out.
Always perfect cutting results
The rotation speed of the cutting tools is optimised for cutting fine and even slices as efficiently as possible. The knife blades are purposely sharpened to avoid inertia or the edge breaking off.
Net weights
Machine: 22 kg.
Cutting plates: 0.5 kg
Your easy way to get 3 years warranty
Complete the warranty registration form for all purchases of Hallde Food Preparation Machines in Australia and you are entitled to a 24 month warranty extension. This extension increases the warranty of your machine to three (3) years parts & labour. (Standard warranty is one (1) year parts & labour). Terms and conditions of the warranty applicable at the time of purchase apply to this Warranty Extension. Please refer to these original warranty conditions set out in the Owners Manual supplied with your machine.
Warranty Application Process
The extension application form must be completed and returned to Hallde within 30 days of purchase. Send the form, including a copy of your purchase invoice direct to Hallde in Sweden.
Product Dimensions: 285(W) X 450(D) X 586(H)mm
See our full range of Hallde Products
See Similar products from Veg Prep Machines Category
The RG-250 diwash is a high volume vegetable preparation machine with more than 50 different cuts. Slice, crimp, julienne, shred/grate, dice & potato chip – 1,000 portions/day, 10kg/minute.
The “RG-250 diwash” has all the same great features of the RG-250 with the added benefit that all removable parts in contact with food are dishwasher safe. This makes it ideal for use in nursing homes, aged care centres and hospitals, or other settings where dishwasher sanitization is required.
The removable machine parts are treated with a patented coating, preserving the components from damage caused by harsh dishwasher chemicals and allowing them to be safely cleaned.
Type of preparation
Slices, dices, grates, shreds, cuts julienne and crimping slices. Processes vegetables, fruit, dry bread, cheese, nuts, mushrooms, etc.
Users
Restaurants, shop kitchens, diet kitchens, retirement homes, hospitals, schools, fast food outlets, catering, day care centres, pizzerias, ships, central kitchens, institution kitchens, etc.
Ergonomics in all stages
The leaning design means that the feed cylinder is always positioned at the right angle – the machine is easy to top up. Furthermore, the ergo loop handles provides easy leveraged feeding reducing manual power required to operate the machine and allowing you to work with both your left and right hands. We recommend the vertically adjustable Hallde machine table to ensure you always work at the right height when using the machine.
Safe and quick top ups
Thanks to the automatic start and stop function, the machine stops as soon as the pusher plate is swung aside. When it is swung back the machine restarts and you can continue working. The RG-250 diwash also has a full moon cylinder that can hold larger quantities and whole products. These features provide a real advantage, particularly when larger volumes are involved.
Double safety against unprotected cutting tools
If the feed cylinder is removed the power is cut. Thanks to this double security there is no risk of the machine starting with an unprotected cutting tool.
Developed for the best hygiene
The RG-250 diwash is manufactured solely from hygiene certified material. All removable parts in contact with food are dishwasher safe. The machine is also designed with even surfaces, rounded edges and without recesses to avoid food residue accumulation.
Easy cleaning
For quick cleaning, all loose parts are simple to remove for easy rinsing of the machine. The pusher plate and feed cylinder are removable and can be cleaned under running water. All removable parts in contact with food are dishwasher safe.
Only the best material
Machine base, feed cylinder and pusher plate are all made of robust metal. Only top quality stainless steel is used to manufacture the cutting tool knife blades.
Easy to move
Given the output of product, the machine is relatively small ensuring that it doesn’t take up a lot of space in the kitchen. Also, the generous sized handle on the back aides ease of movement around the kitchen.
Highest possible reliability
The powerful motor has a high starting and running torque and powers the direct-driven cutting tool. There are no belts or intermediate connections, rather, the power from the motor goes via a maintenance free gear drive. This makes the RG-250 diwash an exceptionally reliable machine – irrespective of the products you are preparing.
Cutting tools with complete register
The wide range of cutting tools means the RG-250 diwash can handle every conceivable task. The RG-250 diwash slices, dices, shreds, grates, cuts juliennes and crimping slices – everything from firm to soft products. As the knife blades and grating plates are replaceable, there is no need to buy new cutting tools when the blades wear out.
Always perfect cutting results
The rotation speed of the cutting tools is optimised for cutting fine and even slices as efficiently as possible. The knife blades are purposely sharpened to avoid inertia or the edge breaking off.
Net weights
Machine: 22 kg.
Cutting plates: 0.5 kg
Your easy way to get 3 years warranty
Complete the warranty registration form for all purchases of Hallde Food Preparation Machines in Australia and you are entitled to a 24 month warranty extension. This extension increases the warranty of your machine to three (3) years parts & labour. (Standard warranty is one (1) year parts & labour). Terms and conditions of the warranty applicable at the time of purchase apply to this Warranty Extension. Please refer to these original warranty conditions set out in the Owners Manual supplied with your machine.
Warranty Application Process
The extension application form must be completed and returned to Hallde within 30 days of purchase. Send the form, including a copy of your purchase invoice direct to Hallde in Sweden.
Product Dimensions: 285(W) X 450(D) X 586(H)mm
See our full range of Hallde Products
See Similar products from Veg Prep Machines Category
SKU | RG-250-diwash-RB |
---|---|
Product Dimensions | 285(W) X 450(D) X 586(H)mm |
Warranty | 12 Months |
We request couriers for every order to contact you 24 hours before delivery as well as 1 hour before when the driver is on his way to your premises. Large item deliveries such as fridges will never be delivered without prior contact between you and the courier because the they do not want to turn up at your premises to find no one there to accept the delivery.
Small item deliveries (for items under 45kg) sent with StarTrack will not contact you prior to delivery. This is the same as any other delivery using the Australia Post/StarTrack Network
In order to keep your delivery costs down, 99.9% of orders are shipped through our suppliers, to leverage their favorable delivery rates. Delivery dates are subject to the courier's schedules and out of our control.
For this reason, if you want to get a more accurate estimated time of arrival for your order, we ask that you contact the courier directly once we have provided the tracking number.
If you need delivery on a specific date/time, we strongly request that you complete the In-Store Delivery Form so that we can request and provide you with quotes from private couriers, who can accommodate your requirements.
We use couriers that are reliable, convenient and cost-effective, including Auspost, Toll, TNT, SeaRoad, Couriers Please and Cope Sensitive Freight. We are confident that we offer the best value shipping rates in Australia.
Our standard deliveries include a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.
For most small item deliveries (Under 45kg), StarTrack or TNT Express will be used
We will send you the tracking information as soon as we receive it from our supplier, once they have shipped your order
Please don't assume a new appliance will fit simply because the old one did. Check both the item dimensions and the packed dimensions to ensure it will fit in your desired location. It sounds obvious, but if we had a dollar for every time a fridge didn't fit through the door... We'd be at least $37 wealthier this year!
If you require anything other than a standard drop off to your front door or loading bay,
please contact us and provide as much information as possible.
We won't sting you and we will find a delivery solution.
If you are ordering more than one large pieces of equipment, especially if they are from different brands, we strongly recommend that you let us arrange a private courier to deliver everything in one go, at a convenient time for you.
Standard deliveries are cheap for a reason, they will not confirm an exact date or time of arrival and expect you to be there from 9am - 5pm. Even though we always instruct the courier to call you an hour before delivery, we all prefer certainty and this is achieved by using private drivers.
We have a 24 hour window to make a freight warranty claim. Don't say we didn't warn you.
Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window
Our warehouse teams check every single order before they are loaded onto the truck
Although it's rare, sometimes items move around in transit and inside courier depos and damages can occur
We rely on you, as the receiver to check goods and document any damages
Please do not dispose of the packaging right after your item has been received. In case of a return request, our suppliers will not accept any items back if there is no packaging or if the packaging has been damaged. After you have checked the items within 24 hours of receiving the delivery (for any shipping damages), please keep the packaging for another week until you have thoroughly tested the equipment.
For more detailed information about returns, please read our Returns Information page
We never like to charge restocking (or other) fees however if we get charged by our suppliers or couriers due to your change of mind, we have no choice but to pass the fees onto you.
It's common sense stuff:
If the couriers have to make multiple attempts to deliver your goods because no one is there to receive them, there will be a redelivery fee.
If you forget to tell us about those 7 stairs leading down to the kitchen then demand the courier to take it down anyway, there will be a fee.
If you refuse to pay extra for those extra stairs and the courier is forced to take the goods back to the warehouse, there will be a fee.
If you return equipment on the basis that it is faulty and it is found to be not faulty, there will be a fee.
You must check the 'package dimensions' of the product(s) purchased to ensure they will fit in or on your vehicle.
Any damages which occur in transportation (by You) such as refrigeration gas leaks and/or breakages are not covered under the standard warranty and the subsequent repair costs will not be borne by REO.
Manufacturer's Warranty 12 Months
Experiencing an issue with this product?
If your product is faulty or damaged, please complete this form and we will forward your request to the manufacturer's service department right away
Ordered the wrong product or changed your mind?
Our priority is our customers however we have to respect our suppliers' strict returns policies. We live in a world of high volumes and slim margins to keep prices down. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.
If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return.
Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees.
If you have any questions about the product or want to confirm any details at all, please contact us before ordering.
We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.
For more information, please see our Returns Information
The RG-250 diwash is a high volume vegetable preparation machine with more than 50 different cuts. Slice, crimp, julienne, shred/grate, dice & potato chip – 1,000 portions/day, 10kg/minute.
The “RG-250 diwash” has all the same great features of the RG-250 with the added benefit that all removable parts in contact with food are dishwasher safe. This makes it ideal for use in nursing homes, aged care centres and hospitals, or other settings where dishwasher sanitization is required.
The removable machine parts are treated with a patented coating, preserving the components from damage caused by harsh dishwasher chemicals and allowing them to be safely cleaned.
Type of preparation
Slices, dices, grates, shreds, cuts julienne and crimping slices. Processes vegetables, fruit, dry bread, cheese, nuts, mushrooms, etc.
Users
Restaurants, shop kitchens, diet kitchens, retirement homes, hospitals, schools, fast food outlets, catering, day care centres, pizzerias, ships, central kitchens, institution kitchens, etc.
Ergonomics in all stages
The leaning design means that the feed cylinder is always positioned at the right angle – the machine is easy to top up. Furthermore, the ergo loop handles provides easy leveraged feeding reducing manual power required to operate the machine and allowing you to work with both your left and right hands. We recommend the vertically adjustable Hallde machine table to ensure you always work at the right height when using the machine.
Safe and quick top ups
Thanks to the automatic start and stop function, the machine stops as soon as the pusher plate is swung aside. When it is swung back the machine restarts and you can continue working. The RG-250 diwash also has a full moon cylinder that can hold larger quantities and whole products. These features provide a real advantage, particularly when larger volumes are involved.
Double safety against unprotected cutting tools
If the feed cylinder is removed the power is cut. Thanks to this double security there is no risk of the machine starting with an unprotected cutting tool.
Developed for the best hygiene
The RG-250 diwash is manufactured solely from hygiene certified material. All removable parts in contact with food are dishwasher safe. The machine is also designed with even surfaces, rounded edges and without recesses to avoid food residue accumulation.
Easy cleaning
For quick cleaning, all loose parts are simple to remove for easy rinsing of the machine. The pusher plate and feed cylinder are removable and can be cleaned under running water. All removable parts in contact with food are dishwasher safe.
Only the best material
Machine base, feed cylinder and pusher plate are all made of robust metal. Only top quality stainless steel is used to manufacture the cutting tool knife blades.
Easy to move
Given the output of product, the machine is relatively small ensuring that it doesn’t take up a lot of space in the kitchen. Also, the generous sized handle on the back aides ease of movement around the kitchen.
Highest possible reliability
The powerful motor has a high starting and running torque and powers the direct-driven cutting tool. There are no belts or intermediate connections, rather, the power from the motor goes via a maintenance free gear drive. This makes the RG-250 diwash an exceptionally reliable machine – irrespective of the products you are preparing.
Cutting tools with complete register
The wide range of cutting tools means the RG-250 diwash can handle every conceivable task. The RG-250 diwash slices, dices, shreds, grates, cuts juliennes and crimping slices – everything from firm to soft products. As the knife blades and grating plates are replaceable, there is no need to buy new cutting tools when the blades wear out.
Always perfect cutting results
The rotation speed of the cutting tools is optimised for cutting fine and even slices as efficiently as possible. The knife blades are purposely sharpened to avoid inertia or the edge breaking off.
Net weights
Machine: 22 kg.
Cutting plates: 0.5 kg
Your easy way to get 3 years warranty
Complete the warranty registration form for all purchases of Hallde Food Preparation Machines in Australia and you are entitled to a 24 month warranty extension. This extension increases the warranty of your machine to three (3) years parts & labour. (Standard warranty is one (1) year parts & labour). Terms and conditions of the warranty applicable at the time of purchase apply to this Warranty Extension. Please refer to these original warranty conditions set out in the Owners Manual supplied with your machine.
Warranty Application Process
The extension application form must be completed and returned to Hallde within 30 days of purchase. Send the form, including a copy of your purchase invoice direct to Hallde in Sweden.
Product Dimensions: 285(W) X 450(D) X 586(H)mm
See our full range of Hallde Products
See Similar products from Veg Prep Machines Category
The RG-250 diwash is a high volume vegetable preparation machine with more than 50 different cuts. Slice, crimp, julienne, shred/grate, dice & potato chip – 1,000 portions/day, 10kg/minute.
The “RG-250 diwash” has all the same great features of the RG-250 with the added benefit that all removable parts in contact with food are dishwasher safe. This makes it ideal for use in nursing homes, aged care centres and hospitals, or other settings where dishwasher sanitization is required.
The removable machine parts are treated with a patented coating, preserving the components from damage caused by harsh dishwasher chemicals and allowing them to be safely cleaned.
Type of preparation
Slices, dices, grates, shreds, cuts julienne and crimping slices. Processes vegetables, fruit, dry bread, cheese, nuts, mushrooms, etc.
Users
Restaurants, shop kitchens, diet kitchens, retirement homes, hospitals, schools, fast food outlets, catering, day care centres, pizzerias, ships, central kitchens, institution kitchens, etc.
Ergonomics in all stages
The leaning design means that the feed cylinder is always positioned at the right angle – the machine is easy to top up. Furthermore, the ergo loop handles provides easy leveraged feeding reducing manual power required to operate the machine and allowing you to work with both your left and right hands. We recommend the vertically adjustable Hallde machine table to ensure you always work at the right height when using the machine.
Safe and quick top ups
Thanks to the automatic start and stop function, the machine stops as soon as the pusher plate is swung aside. When it is swung back the machine restarts and you can continue working. The RG-250 diwash also has a full moon cylinder that can hold larger quantities and whole products. These features provide a real advantage, particularly when larger volumes are involved.
Double safety against unprotected cutting tools
If the feed cylinder is removed the power is cut. Thanks to this double security there is no risk of the machine starting with an unprotected cutting tool.
Developed for the best hygiene
The RG-250 diwash is manufactured solely from hygiene certified material. All removable parts in contact with food are dishwasher safe. The machine is also designed with even surfaces, rounded edges and without recesses to avoid food residue accumulation.
Easy cleaning
For quick cleaning, all loose parts are simple to remove for easy rinsing of the machine. The pusher plate and feed cylinder are removable and can be cleaned under running water. All removable parts in contact with food are dishwasher safe.
Only the best material
Machine base, feed cylinder and pusher plate are all made of robust metal. Only top quality stainless steel is used to manufacture the cutting tool knife blades.
Easy to move
Given the output of product, the machine is relatively small ensuring that it doesn’t take up a lot of space in the kitchen. Also, the generous sized handle on the back aides ease of movement around the kitchen.
Highest possible reliability
The powerful motor has a high starting and running torque and powers the direct-driven cutting tool. There are no belts or intermediate connections, rather, the power from the motor goes via a maintenance free gear drive. This makes the RG-250 diwash an exceptionally reliable machine – irrespective of the products you are preparing.
Cutting tools with complete register
The wide range of cutting tools means the RG-250 diwash can handle every conceivable task. The RG-250 diwash slices, dices, shreds, grates, cuts juliennes and crimping slices – everything from firm to soft products. As the knife blades and grating plates are replaceable, there is no need to buy new cutting tools when the blades wear out.
Always perfect cutting results
The rotation speed of the cutting tools is optimised for cutting fine and even slices as efficiently as possible. The knife blades are purposely sharpened to avoid inertia or the edge breaking off.
Net weights
Machine: 22 kg.
Cutting plates: 0.5 kg
Your easy way to get 3 years warranty
Complete the warranty registration form for all purchases of Hallde Food Preparation Machines in Australia and you are entitled to a 24 month warranty extension. This extension increases the warranty of your machine to three (3) years parts & labour. (Standard warranty is one (1) year parts & labour). Terms and conditions of the warranty applicable at the time of purchase apply to this Warranty Extension. Please refer to these original warranty conditions set out in the Owners Manual supplied with your machine.
Warranty Application Process
The extension application form must be completed and returned to Hallde within 30 days of purchase. Send the form, including a copy of your purchase invoice direct to Hallde in Sweden.
Product Dimensions: 285(W) X 450(D) X 586(H)mm
See our full range of Hallde Products
See Similar products from Veg Prep Machines Category
We request couriers for every order to contact you 24 hours before delivery as well as 1 hour before when the driver is on his way to your premises. Large item deliveries such as fridges will never be delivered without prior contact between you and the courier because the they do not want to turn up at your premises to find no one there to accept the delivery.
Small item deliveries (for items under 45kg) sent with StarTrack will not contact you prior to delivery. This is the same as any other delivery using the Australia Post/StarTrack Network
In order to keep your delivery costs down, 99.9% of orders are shipped through our suppliers, to leverage their favorable delivery rates. Delivery dates are subject to the courier's schedules and out of our control.
For this reason, if you want to get a more accurate estimated time of arrival for your order, we ask that you contact the courier directly once we have provided the tracking number.
If you need delivery on a specific date/time, we strongly request that you complete the In-Store Delivery Form so that we can request and provide you with quotes from private couriers, who can accommodate your requirements.
We use couriers that are reliable, convenient and cost-effective, including Auspost, Toll, TNT, SeaRoad, Couriers Please and Cope Sensitive Freight. We are confident that we offer the best value shipping rates in Australia.
Our standard deliveries include a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.
For most small item deliveries (Under 45kg), StarTrack or TNT Express will be used
We will send you the tracking information as soon as we receive it from our supplier, once they have shipped your order
Please don't assume a new appliance will fit simply because the old one did. Check both the item dimensions and the packed dimensions to ensure it will fit in your desired location. It sounds obvious, but if we had a dollar for every time a fridge didn't fit through the door... We'd be at least $37 wealthier this year!
If you require anything other than a standard drop off to your front door or loading bay,
please contact us and provide as much information as possible.
We won't sting you and we will find a delivery solution.
If you are ordering more than one large pieces of equipment, especially if they are from different brands, we strongly recommend that you let us arrange a private courier to deliver everything in one go, at a convenient time for you.
Standard deliveries are cheap for a reason, they will not confirm an exact date or time of arrival and expect you to be there from 9am - 5pm. Even though we always instruct the courier to call you an hour before delivery, we all prefer certainty and this is achieved by using private drivers.
We have a 24 hour window to make a freight warranty claim. Don't say we didn't warn you.
Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window
Our warehouse teams check every single order before they are loaded onto the truck
Although it's rare, sometimes items move around in transit and inside courier depos and damages can occur
We rely on you, as the receiver to check goods and document any damages
Please do not dispose of the packaging right after your item has been received. In case of a return request, our suppliers will not accept any items back if there is no packaging or if the packaging has been damaged. After you have checked the items within 24 hours of receiving the delivery (for any shipping damages), please keep the packaging for another week until you have thoroughly tested the equipment.
For more detailed information about returns, please read our Returns Information page
We never like to charge restocking (or other) fees however if we get charged by our suppliers or couriers due to your change of mind, we have no choice but to pass the fees onto you.
It's common sense stuff:
If the couriers have to make multiple attempts to deliver your goods because no one is there to receive them, there will be a redelivery fee.
If you forget to tell us about those 7 stairs leading down to the kitchen then demand the courier to take it down anyway, there will be a fee.
If you refuse to pay extra for those extra stairs and the courier is forced to take the goods back to the warehouse, there will be a fee.
If you return equipment on the basis that it is faulty and it is found to be not faulty, there will be a fee.
You must check the 'package dimensions' of the product(s) purchased to ensure they will fit in or on your vehicle.
Any damages which occur in transportation (by You) such as refrigeration gas leaks and/or breakages are not covered under the standard warranty and the subsequent repair costs will not be borne by REO.
Manufacturer's Warranty 12 Months
Experiencing an issue with this product?
If your product is faulty or damaged, please complete this form and we will forward your request to the manufacturer's service department right away
Ordered the wrong product or changed your mind?
Our priority is our customers however we have to respect our suppliers' strict returns policies. We live in a world of high volumes and slim margins to keep prices down. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.
If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return.
Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees.
If you have any questions about the product or want to confirm any details at all, please contact us before ordering.
We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.
For more information, please see our Returns Information
Product Width | 285 |
---|---|
Product Height | 586 |
Product Dimensions | 285(W) X 450(D) X 586(H)mm |
Product Depth | 450 |
We request couriers for every order to contact you 24 hours before delivery as well as 1 hour before when the driver is on his way to your premises. Large item deliveries such as fridges will never be delivered without prior contact between you and the courier because the they do not want to turn up at your premises to find no one there to accept the delivery.
Small item deliveries (for items under 45kg) sent with StarTrack will not contact you prior to delivery. This is the same as any other delivery using the Australia Post/StarTrack Network
In order to keep your delivery costs down, 99.9% of orders are shipped through our suppliers, to leverage their favorable delivery rates. Delivery dates are subject to the courier's schedules and out of our control.
For this reason, if you want to get a more accurate estimated time of arrival for your order, we ask that you contact the courier directly once we have provided the tracking number.
If you need delivery on a specific date/time, we strongly request that you complete the In-Store Delivery Form so that we can request and provide you with quotes from private couriers, who can accommodate your requirements.
We use couriers that are reliable, convenient and cost-effective, including Auspost, Toll, TNT, SeaRoad, Couriers Please and Cope Sensitive Freight. We are confident that we offer the best value shipping rates in Australia.
Our standard deliveries include a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery. If there is no one to sign for the items upon delivery or if you refuse to sign for any reason (aside from visible transit damages), you will be charged a re-delivery fee.
For most small item deliveries (Under 45kg), StarTrack or TNT Express will be used
We will send you the tracking information as soon as we receive it from our supplier, once they have shipped your order
Please don't assume a new appliance will fit simply because the old one did. Check both the item dimensions and the packed dimensions to ensure it will fit in your desired location. It sounds obvious, but if we had a dollar for every time a fridge didn't fit through the door... We'd be at least $37 wealthier this year!
If you require anything other than a standard drop off to your front door or loading bay,
please contact us and provide as much information as possible.
We won't sting you and we will find a delivery solution.
If you are ordering more than one large pieces of equipment, especially if they are from different brands, we strongly recommend that you let us arrange a private courier to deliver everything in one go, at a convenient time for you.
Standard deliveries are cheap for a reason, they will not confirm an exact date or time of arrival and expect you to be there from 9am - 5pm. Even though we always instruct the courier to call you an hour before delivery, we all prefer certainty and this is achieved by using private drivers.
We have a 24 hour window to make a freight warranty claim. Don't say we didn't warn you.
Our deliveries are insured but couriers are very strict and inflexible when claims are made outside of their policy window
Our warehouse teams check every single order before they are loaded onto the truck
Although it's rare, sometimes items move around in transit and inside courier depos and damages can occur
We rely on you, as the receiver to check goods and document any damages
Please do not dispose of the packaging right after your item has been received. In case of a return request, our suppliers will not accept any items back if there is no packaging or if the packaging has been damaged. After you have checked the items within 24 hours of receiving the delivery (for any shipping damages), please keep the packaging for another week until you have thoroughly tested the equipment.
For more detailed information about returns, please read our Returns Information page
We never like to charge restocking (or other) fees however if we get charged by our suppliers or couriers due to your change of mind, we have no choice but to pass the fees onto you.
It's common sense stuff:
If the couriers have to make multiple attempts to deliver your goods because no one is there to receive them, there will be a redelivery fee.
If you forget to tell us about those 7 stairs leading down to the kitchen then demand the courier to take it down anyway, there will be a fee.
If you refuse to pay extra for those extra stairs and the courier is forced to take the goods back to the warehouse, there will be a fee.
If you return equipment on the basis that it is faulty and it is found to be not faulty, there will be a fee.
You must check the 'package dimensions' of the product(s) purchased to ensure they will fit in or on your vehicle.
Any damages which occur in transportation (by You) such as refrigeration gas leaks and/or breakages are not covered under the standard warranty and the subsequent repair costs will not be borne by REO.
Manufacturer's Warranty: 12 Months
Experiencing an issue with this product?
If your product is faulty or damaged, please complete this form and we will forward your request to the manufacturer's service department right away
Ordered the wrong product or changed your mind?
Our priority is our customers however we have to respect our suppliers' strict returns policies. We live in a world of high volumes and slim margins to keep prices down. For these reasons, our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.
If your order needs to be re-routed or returned to its warehouse(s) of origin after being collected by a courier, many additional people become involved to facilitate your return.
Unless there is transit damage, a manufacturing defect or a mistake on our end, you will be responsible for any re-delivery and restocking fees.
If you have any questions about the product or want to confirm any details at all, please contact us before ordering.
We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.
For more information, please see our Returns Information
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