Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of State fair trading legislation;

Delivery” or “delivered” means, as the case may be:

(a) the time when the Products are sent by REO to the Customer’s nominated address for delivery by whatever means; or

(b) the time when the Product is collected by the Customer;

Intellectual Property Rights” means all intellectual property rights (whether created before, on or after the date of this Agreement and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade name, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise or any similar industrial property right or any right to, or application for registration of, any of them;

REO” means Restaurant Equipment Online Pty Ltd (ACN 612051153); and

“Website” means the website with the designated URL “ ” and its associated services and/or functionality.

“Digital Marketplace” means online shopping portals including but not limited to,, and

1. User agreement

1.1. All contracts, agreements, arrangements and dealings between REO (and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns) and any person using the Website (“Customer” or “You”) or ordering any products (“Products”) provided and supplied by REO to a Customer are subject to the terms and conditions of trade set out herein (“Terms”).

1.2. These Terms shall be deemed to be incorporated into all agreements for the supply of Products by REO to the Customer. These Terms supersede all prior understandings, arrangements and agreements relating to such supply. In the event that there is any inconsistency between these Terms and any other communication from REO, these Terms shall prevail unless specified otherwise in writing by REO.

1.3. By visiting and/or using the Website or by ordering or purchasing any Products from any physical store, over the phone or digital marketplace, You agree to be bound by these Terms.

1.4. If You do not agree to any provisions of these Terms, You must not use the Website or make any order for Products from REO.

REO may amend these Terms at any time at its sole discretion. By continuing to use the Website or placing orders for Products, the Customer will be deemed to have accepted any revised terms published from time to time on the Website.

2. Registration

2.1. In order to access some features of the Website, You can elect to register as a customer of REO.

2.2. Any information which You provide to REO in registering as a customer will be stored in accordance with REO’s privacy policy which is published on the Website at as amended from time to time at REO’s sole discretion.

2.3. You may not use another customer’s account and may not cause or allow another person to use your account.

2.4. You are solely responsible for the activity that occurs on your account, and You must keep your account password secure. If You suspect or become aware of any unauthorised use of your account or that your password is no longer secure, You agree to notify REO immediately.

2.5. REO may in its sole discretion terminate a Customer’s account or restrict a Customer’s access to the Website. If this occurs in respect of your account, You may be prevented from accessing all or parts of the Website, including your account details or other content contained in your account. REO will not be liable to You or any third party for terminating a Customer account or restricting Customer access to the Website.

3. Orders

3.1. The advertising of any Product for sale by REO is merely an invitation to treat and a Customer in ordering a Product is making an offer to REO to purchase a Product from it. The agreement to sell a Product only comes into existence upon REO’s acceptance of a Customer’s order, which occurs when REO dispatches the Product ordered to the Customer.

3.2. By placing an order to purchase a Product, You acknowledge that You:

(a) are over eighteen (18) years of age;

(b) are making an offer to REO to purchase a Product; and

(c) the offer does not constitute a binding contract with REO.

3.3. An offer made by a Customer is open to acceptance by REO. Acceptance by REO of your offer to purchase a Product will occur at the time the Product the subject of the offer is dispatched. You may cancel your order only if REO has not commenced processing it.

3.4. REO reserves the right to accept or reject a Customer’s order for any reason, including;

(a) an incomplete Customer order;

(b) the information contained in any advertisement of a Product being incorrect; or

(c) the unavailability of the Product.

3.5. In the event that REO exercises its rights to reject a Customer’s order, it will refund any amount paid by the Customer in respect of the cancelled order.

4. Price

4.1. The price for Products, delivery and other charges shown are in Australian dollars and includes GST where applicable and unless specified otherwise.

4.2. The price for Products are subject to change without notice at REO’s sole discretion.

4.3. REO reserves the right to change the quoted Price in the event that the Customer’s order is varied.

5. Payment

5.1. At REO’s sole discretion, REO may provide the Products to the Customer on credit under these Terms and/or a Credit Application.

5.2. At REO’s sole discretion, the Customer may be required to pay a deposit on the price of the Products.

5.3. The due date for payment of the price of the Products will be:

(a) the date specified in the invoice(s) or other form(s) provided by REO to the Customer; or

(b) if no such date is specified, within the time frame prescribed by the Credit Application.

5.4. The Customer must pay all money due to REO without deduction or set off and must not withhold any payment on the grounds of alleged non-performance by REO of its obligations or for any other reason.

6. Delivery of product

6.1. Subject to these Terms, upon acceptance of an offer REO will supply to a Customer the Products specified in an order confirmation which will be delivered to the Customer and relate to an order which the Customer has placed with REO.

6.2. REO may provide an estimated time for dispatch and Delivery of the Products, however is not bound by the estimate provided. REO will not be liable for any loss or damage suffered by the Customer due to a failure by REO to meet the estimated Delivery time.

6.3. All Products will be Delivered to the Customer at the Delivery address provided by the Customer.

7. Risk and Title

7.1. REO retains ownership of the Products until payment is received in full from a Customer and the Product is dispatched to the Customer.

7.2 The Customer must inspect items delivered within 24 hours and contact REO by email if there are any transit damages, before products are assembled and packaging discarded. Otherwise, the customer shall be deemed to have accepted the Goods and will not be compensated for the Goods on the basis that they were lost, incomplete or damaged in transit.

7.3. The Customer accepts upon Delivery all risk for loss or damage to the Products whether caused by the Customer or not, and the Customer indemnifies REO against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Products after the Customer has taken possession of the Products. Risk in the Products will remain with the Customer at all times after Delivery.

8. Returns

8.1. We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.

In some circumstances returns may be accepted at REO’s sole discretion and subject to these Terms and any other conditions stipulated on the Website from time to time. If you wish to raise a returns request, you may contact us at

If your return request is accepted:

8.2. The Customer is responsible for return shipping costs.

8.3. The original shipping costs will not be refunded.

8.4. The original credit card fees (2% of order total) will not be refunded.

8.5. The customer is responsible for all restocking fees associated with returning the products

8.6. Please check the Returns Policy Page as well as brand-specific returns policies before purchasing to ensure you are familiar with returns processes. If in doubt, contact us for clarification.

8.7. All order cancellation and return requests must be sent via email to ensure accurate record keeping.

8.8. Cancellation and return requests will be confirmed in writing, replied to your email request.

8.9. Order cancellations after products have been collected by couriers will incur restocking fees and original delivery charges will not be refunded.

9. Statutory Conditions and Warranty

9.1. Consumer Notice: REO Products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded.

9.2. Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law (Warranty), any liability imposed upon REO in respect of a breach of warranty will at its option be limited to:

(a) in the case of Products:

  1. the replacement of the Products or the supply of equivalent Products;
  2. the payment of the cost of having the Products repaired; or
  3. refund of the price of the Products.

(b) in the case of services:

  1. the resupply of services,
  2. the payment of the cost of resupply of the services; or
  3. the refund of the price paid for the services.

9.3. Warranties do not apply where the Products are acquired for rental, hire or other commercial purpose.

9.4. To the extent permitted by law, the following are not covered by Warranty unless otherwise specified in the particular warranty relevant to the Product purchased:

  1. Failure or defect resulting from improper or abnormal care or use;
  2. Breakage of glass or plastic components of the Goods;
  3. Replacement of lights, fluorescent tubes, gaskets or components which have been damaged by exposure to spillage;
  4.  Damage or failure of the Goods as a consequence of not removing packaging and transport materials before use;
  5. Parts subject to wear and tear including but not limited to filters, oil, fuses, heating element, lamps, batteries, handles, locks, hinges;
  6. Goods which have not been installed in accordance with REO’s or the manufacturer’s specifications;
  7. Extraordinary and unforeseeable events (voltage surges, irregular electric power supply, natural events and disaster, riots etc);
  8. Repairs or replacement of Goods not bearing original serial numbers or compliance plates;
  9. Damage caused to Goods due to improper use of cleaning agents, detergents, bleaches or other chemical additives or agents of a corrosive nature;
  10. Any damage arising from any modification of the Goods that has taken place without prior authorisation from REO;
  11. Any use of the Goods for any reason other than its originally specified purpose;
  12. Goods which are moved or repositioned whilst loaded with any stored products. Such products must be removed prior to movement. (All units are stationary units and not designed for regular movement on casters or legs);
  13. Installation of Goods in places other than the original place (disassembly and reassembly in another place);
  14. Carelessness, negligence or use other than that for which the Goods are designed;
  15. Goods not performing correctly as a result of Goods being used in an environment whereby the ambient temperature and relative humidity are outside the operating parameters specified for those particular goods;
  16. Goods not placed level and properly positioned in relation to clearances, heat / cold sources and airflow.
  17. Refrigeration fans, condensers and units not been properly maintained, kept clean and free of blockages at all times. Bench fridges & freezers must be placed no nearer than 100 mm to walls or other equipment.
  18. Mixer motors, which have been overloaded and burnt out as a result of.
  19. Products purchased second hand or from an unauthorised distributor
  20. Faulty or incorrect assembly of the Products by the Customer
  21. Installation of a part or accessory not compatible with the Product and not manufactured by REO; and
  22. Any repair, modification or alteration not conducted or authorised by REO.
  23. The Customer’s failure to provide written notice to REO within the required time of any alleged breach of the above warranty will release and discharge REO from any obligation or liability for that breach of warranty. The above warranty extends only to the Customer and to no other person.

9.5. To the extent permitted by law, REO shall not be liable for any indirect or consequential damage, losses or expenses suffered or incurred by the Customer, howsoever caused.

9.6. To issue a Warranty claim, the Customer will be required to:

(a) contact REO within 1 day of noticing a product damage or fault by email to

(b) present the receipt as proof of purchase;

(c) identify the defect in the Product; and

(d) present Product for inspection on request.

9.7. The Notification Period may be extended by REO at its sole discretion upon request by a Customer.

9.8. Except if and to the extent the law requires otherwise, replacement of Products or refund of purchase price and reimbursement of freight costs will not be made until the original Product to which the Warranty claim relates is received by REO and your Warranty claim is verified. If a Warranty claim is verified, REO will endeavour to make the refund or replacement within 28 days of the completion of such verification.

9.9. REO will not refund or replace a Product where in its sole and reasonable opinion the Product has subsequent to Delivery become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

9.10. REO may at its sole discretion meet the reasonable shipping expenses incurred by the Customer in making a successful Warranty claim. Customers are liable for any transportation costs if the Product is not found to be faulty.

9.11. In the event that a dispute arises, the Customer agrees to comply with REO’s dispute resolution process as set out in this clause before commencing litigation proceedings in any court or tribunal.

9.12. The Customer is first required to notify REO of the dispute by giving written notice specifying the nature of the dispute, the outcome required and the action believed necessary under the circumstances that will assist both in settling the dispute.

9.13 The warranty is void if the Goods have not been maintained and serviced, or if the Goods have been subject to misuse, negligence or accident, operated incorrectly, serviced by unauthorised persons or at the date of the claim the Goods have not been paid in full. The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of REO to do so. The Customer’s failure to provide written notice to REO within the required time of any alleged breach of the above warranty will release and discharge REO from any obligation or liability for that breach of warranty. The above warranty extends only to the Customer and to no other person.

10. Limitation of Liability

10.1. Except as expressly set out in these Terms and the Australian Consumer Law, REO makes no warranties or other representations in relation to the supply of Products to the Customer. REO’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.

10.2. You acknowledge and agree that:

(a) to the maximum extent permitted by law, REO will not be liable to the Customer or any other person under any circumstances for any loss or damage suffered or incurred by the Customer or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:

(i) any negligent act or omission or willful misconduct REO or its employees or agents;

(ii) the supply, performance or use of any Products; or

(iii) any breach by REO of its obligations under these Terms.

(b) no other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon REO, other than these Terms, is made or given by or on behalf of REO.

(c) the Customer is solely responsible for making an assessment that any Product is reasonably fit for the Customer’s intended purpose and required use, and such purpose or required use is in accordance with all applicable laws.

10.3. REO will endeavour to provide Products and any services which it may provide to a Customer with due care and skill but does not warrant that any services will be provided without fault or disruption. To the extent allowed by law, REO excludes all liability to a Customer or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the Website including, but not limited to, loss or damage a Customer might suffer as a result of:

(a) errors, mistakes or inaccuracies on the Website;

(b) a Customer acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;

(c) personal injury or property damage of any nature resulting from a Customer’s access to, and use of, the Website;

(d) any unauthorised access to or use of REO’s secure servers and information of any kind stored on those servers;

(e) any interruption or cessation of transmission to or from the Website;

(f) any computer bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party; and

(g) the merchantability or fitness for any purpose of any product or service of any website linked to or advertised on the Website. REO does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked website or any products or services featured in any banner or other advertising. REO will not be a party to or in any way responsible for monitoring any transaction between a Customer and a third party provider of products and services.

11. Information on this Website

11.1. You agree to make your own enquiries to verify information provided and to assess the suitability of Products before You place a purchase order with REO. REO is not responsible for any typographical, technical, or descriptive errors of products on the Website. If REO becomes aware of the existence of such an error it will do all things reasonably necessary to rectify such an error. To the extent permitted by the Australian Consumer Law, REO will not be liable to any Customer for any loss or damage arising out of a Customer’s reliance upon any typographical, technical, or descriptive errors of products on the Website.

12. Links to third party websites

12.1. The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and REO may have no control over the operation of such websites. The existence of these links does not imply that REO endorses the linked website, content or resource. You acknowledge that REO has not reviewed any of these third party websites, content or resources and are not responsible for the material contained therein.

13. Intellectual Property

13.1. The Customer’s purchase of a Product does not confer on the Customer any assignment of any Intellectual Property Rights that subsists in any of the Products or any other materials supplied by REO, and the Customer agrees that it will not assert any rights in, or challenge REO’s title to, those Intellectual Property Rights.

13.2. REO makes no representation or warranty to the Customer of any kind, express or implied that the Products will not infringe any intellectual property rights of a third party.

13.3. The Customer acknowledges that REO retains ownership of all rights, title, interest and goodwill in the Intellectual Property Rights that subsists in any of the Products or any other materials supplied by REO (including user guides, instruction manuals and other documents).

13.4. REO grants to the Customer, and the Customer accepts, a personal non- exclusive licence to use the Intellectual Property Rights that subsists in any of the Products or any other materials supplied by REO (including user guides, instruction manuals and other documents) for the purposes of these Terms.

13.5. The Customer shall not be permitted to assign, transfer or sub-licence any of the rights granted to it by REO to any related party or any unrelated third party without the express consent in writing of REO. REO may withhold such consent in its absolute discretion or may grant consent on such terms as it considers fit.

13.6. The Customer shall not re-publish, transfer, copy, reproduce or post on the internet any of REO’s materials without REO’s prior written consent.

13.7. In addition to any other remedies available to REO under these Terms or otherwise, any unauthorised use, alteration, modification, reproduction, publication, disclosure or transfer of the Intellectual Property Rights will entitle REO to any available statutory or equitable remedy against the Customer.

13.8. The copyright in the Website, copy, images, logos, indicia, text, content, and unique method of showcasing products is owned by REO. The domain name or any of the trademarks, logos or other material in which intellectual property rights subsist may not be used in advertising or publicity pertaining to distribution of this information without REO’s prior written consent.

13.9. Trade marks used on the Website which are owned by third parties are used with express permission and remain the intellectual property of the third party.

13.10. You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

13.11. If You correspond or otherwise communicate with REO, You grant to REO an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services REO provides.

14. Colours & Images

14.1. REO has endeavoured to display as accurately as possible the colours of the Products shown on the Website. However, because the colours You see will depend on your monitor, REO does not guarantee that your monitor’s display of any colour will be accurate.

14.2. Images contained on the Website are for illustration purposes only.

15. Transfer and Assignment

15.1. In the event that REO merges, sells or otherwise undergoes a change control of its business or the Website to a third-party, it reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that it has collected from You and any agreements between You and REO.

16. Privacy and personal information

16.1. REO does not collect personal information if You only browse this Website.

16.2. REO’s computer server may record details about any computer which is used to access the Website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.

16.3. When REO does collect personal information for the purposes of considering a Credit Application or a Customer’s order, its usual practice is to collect this information directly from the Customer. Such information will be collected via the placement of an order for a Product. Personal information may include a Customer’s name, postal address, telephone number and email address.

16.4. A Customer’s personal information will only be used for the purposes for which You provide it and for REO internal management purposes. You agree to REO using your email address to send You messages concerning your any orders You place and information about the Products. If You would prefer not to receive promotional or other material from us, please advise REO accordingly.

16.5. REO will not provide any Customer information to government agencies, organisations or anyone else unless:

(a) you have consented to REO providing such information;

(b) REO has notified You that it will be providing your information;

(c) the provision of your information is required or authorised by law;

(d) the provision of your information will prevent or obviate a serious and imminent threat to a person’s life or health; or

(e) the disclosure is reasonably necessary for law enforcement.

16.6. You may request that REO remove your personal information from its database by emailing REO or using the contact form on the Website.

16.7. Pursuant to the Privacy Act You have a right to request access to your personal information held by REO. You may do this by sending an email

17. Indemnity

17.1. You will at all times indemnify, and agree to keep indemnified, REO and its directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by You or by REO arising from any claim, demand, suit, action or proceeding by any person against You or against REO where such loss or liability arose out of, in connection with or in respect of your conduct, or breach of these Terms, including any costs of enforcement.

18. Waiver

18.1. If REO does not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by REO.

19. Force majeure

19.1. If the performance of REO’s obligations under these Terms is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of REO, REO will not be liable for any loss or damage suffered by the Customer or any other person and REO will endeavour to give the Customer written notice if the force majeure event has continued unabated for thirty (30) days.

20. Applicable law

20.1. These Terms and any agreement between REO and a Customer will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

20.2. If any part of this agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms or any agreement between REO and its Customers the severed part will not affect the validity and enforceability of any remaining provisions.

21. Negotiations and Dispute Resolution Initiated by the Customer

21.1. In the event that a dispute arises, the Customer agrees to comply with REO’s dispute resolution process as set out in this clause before commencing litigation proceedings in any court or tribunal.

21.2 The Customer is first required to notify REO of the dispute by giving written notice specifying the nature of the dispute, the outcome desired and the action believed necessary under the circumstances that will assist both in settling the dispute

21.3 REO upon receipt of such notice must, within a reasonable time, in good faith, attempt to resolve the dispute by negotiation, service and repair.

21.4 The customer is first required under ACL to allow REO and its manufacturers to attempt to repair or replace a product when a problem arises, before demanding a refund. A manufacturer may offer to resolve the problem by providing a repair, refund or replacement, but consumers cannot demand this from the manufacturer.


Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.

Further information

If you have any further questions regarding REO's Terms and Conditions of Sale or how we handle your information please email us at